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By setting a wager limit, you can wager maximum the amount you have chosen for a certain period. You can set your own wager limit in the section "Responsible Gaming".
If you cannot play in our Casino it is possible that you have set yourself a Wager Limit. To check how much you have wagered during a certain period, please open the Gaming History in your account.
How do I set a loss limit? By setting a loss limit, you can lose maximum the amount you have chosen for a certain period.
The loss is defined by your winnings minus your bets and is a negative number. How do I change my details?
How can I change my date of birth? Please send your identification card to support-team jokercasino.
How can I change my email address? For security reasons, to change your email address you would need to do the following: - contact our support via the Contact Form or Live Chat from your new email address; - provide your currently registered email address; - provide us with information regarding your recently played slots and recently payment method used for deposits; - please also attach the copy of your ID.
I forgot my password. Subsequently, you will receive an email containing password recovery procedure. I locked my account.
If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention your username or the email address which has been used to register the account, requesting for the account to be unlocked.
I blocked my account. If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be unblocked.
I cannot login. Please make sure you are using correct username or e-mail address and password. If you have already used the password recovery, and still are not able to access your account, contact our support via the Contact Form or Live Chat for further assistance.
What is the minimum deposit? The minimum deposit amount depends on the payment method you would like to choose.
Please see our Banking page for more information. The link for this page can be found in the footer lower part of our website.
What is the maximum deposit? The maximum deposit amount depends on the payment method you would like to choose. How can I make a deposit?
We offer a variety of payment methods you may use to deposit, such as credit cards, e-wallets, bank transfer and more.
The available deposit methods for you depend on your area of residence. To make a deposit, simply open the deposit page and chose your respective payment method, then click on the "Deposit" button, enter the amount and select your preferred payment method.
Why can I not deposit? Make sure you enter the required payment details correctly and check your available balance. Also, check if you have set a deposit limit and have reached the maximum amount.
If the details are correct, you have money on your account and do not have any deposit limits set, please make a screenshot of the error message and contact our support team via the Contact Form or Live Chat for further assistance.
Do you charge commission for deposits? No commission nor any fees are applied on deposits. What is the minimum withdrawal? The minimum withdrawal amount depends on the payment method you would like to choose.
What is the maximum withdrawal? How do I request a pay-out? You may request your payout on the withdrawal page. Simply click on your account section and then click the Withdraw section or go to Cashier and then select the Withdraw button.
Important: Payouts shall be made to the same payment method used for the last deposit, which generated the winnings. Exceptions are deposit payment methods, which do not offer redirection of payouts to the same route ex.
In this case you would need to request your payout to your bank account. Please make sure your account has been fully verified.
If you need further assistance, kindly contact us via the Contact Form or Live Chat. Why was my withdrawal rejected? Please pay attention to the following points:?
Request the withdrawal to the same payment method used for the last deposit, which generated your winnings where applicable.
If you were asked to complete verification, kindly upload the required documents, so we can proceed with your withdrawal.
Please make sure you chose the correct payment method and enter correct payment details. Make sure you wagered your deposit amount at least one time, before requesting a withdrawal.
If you need further assistance, please contact us via the Contact Form or via Live Chat. How fast will my payout request be processed? Withdrawals are paid as soon as possible, according to the queue.
We maintain a target of forty-eight 48 hours to accept your request, but usually we process pay-outs within 24 hours.
I received less than the amount I withdrew. Please contact our support team via the Contact Form or Live Chat and provide transaction screenshot.
After the investigation, once we located the transaction we will contact you straight away. I did not receive my winnings. You will receive payouts once your request is accepted.
The processing time depends on your payment method. If you have not received your pay-out following 3 working days from the day on which it has been requested, please contact our support via support-team jokercasino.
Can I cancel my withdrawal? You may cancel your pay-out request on Withdrawal History page. If you cannot see the pending withdrawal, we might have processed it already.
However, we gladly check if it is still possible to cancel it. Please contact us via the contact form or Live Chat for assistance.
Where can I find my Free spins? If you don't have access to this information or still cannot retrieve them, kindly contact us via the Contact Form or Live Chat for further assistance.
How do I get a bonus? Here you will be able to see a list of bonuses which you are eligible for and claim the bonus.
Please note that you will be also collecting Loyalty Points for your player activity. Can I withdraw my bonus? Bonus wagering requirement x40 applies.
Once you reached the bonus wagering requirement the bonus can be converted to real money. You may request a withdrawal once the wagering requirement is completed.
For more information please have a look at the bonus terms page. What does wagering mean? Wagering does not mean that you must win or lose your money - it means that you must bet the money in total in our Slot games.
In the next round, you bet another 1,00 EUR and you do not win anything. Wagering means the money that you are betting while playing. Every deposit needs to be wagered once.
To wager a bonus you need to meet a certain wagering requirement. At our Casino the requirement is 40x which means that you have to wager your original credited bonus money 40 times.
I cannot play my bonus. Here could be a few reasons you are not able to play your bonus: - You still have real money in your casino wallet.
Please note that bonuses do not combine. In order to play your next bonus, you need to consume or cancel previously received bonus balance.
This might be a wagering limit - please check your Responsible gaming settings. Code: OC95FM. Code: OCM. New Casinos, just like new games are well-known for huge winning potential.
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